ashok.org.uk : Tags / Rants, Business, Social

Oyster annoyance

Mary & I were both overcharged on a recent jaunt around London. The barriers beeped and didn't let me out, so the station staff opened the barrier to let me through. The barriers did let Mary out, but it turned out she had been charged two lots of the we-didn't-see-you-touch-out-so-we'll-take-four-pounds.

(Oyster is London's RFID-based ticketing system. You can put travelcards on them, but I use it as a pay-as-you-go card. It charges you for each journey and they promise not to charge you more than the equivalent travelcard. In practice this goes wrong a bit: it's a very complex system, and the software must be a nightmare.)

Google un-sells videos

So, Google are shutting down their DRM-backed video sales and rental service. Instead of giving customers the video they 'bought' or a proper refund Google are giving them a "bonus" voucher to spend through Google Checkout, which rusts in 60 days.

Back in the day, we understood the simple cases of:

you have bought this
you have borrowed this
and, you have rented this

DRM intends to make the middle case go away, and skew the first to be a wierd and different thing. If we choose to build technology that breaks these norms, we're going to need much clearer language than 'download-to-own' and 'buy' to cover all of the new possibilities for worse-than-before media.